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Enterprise Ready

Everything you need to automate WhatsApp at scale

From customer service and transactional updates to automated broadcasts and developer APIs.

Platform Features

Designed for modern enterprise scale.

Get all the automation, integration, analytics, and scaling tools you need in one unified space.

Shared Team Inbox

Manage all incoming and outgoing WhatsApp chats in a centralized multi-agent dashboard.

Real-time status updates, internal notes, private chat logs, and manual overrides.

AI Auto Replies

Leverage custom trained models to answer FAQ questions, tag categories, and guide flows.

Deep intent understanding, smart response lookup, and human handoff when required.

Workflow Automation

Build multi-step, conditional logic sequences without writing a single line of code.

Visual flow designer, data checks, API triggers, and automatic contact labels.

Broadcast Campaigns

Deliver personalized notifications, marketing promotions, and alerts to thousands.

High delivery rate, smart templates, segment filters, and speed control parameters.

Campaign Scheduling

Prepare broadcasts ahead of time. Pick calendar slots, choose target timezones, and review.

Supports timezone translation, calendar view, automatic queue pauses, and retries.

Template Messages

Design official WhatsApp Cloud API templates with call-to-action buttons, lists, and variables.

Meta verification support, template status sync, and smart parameters mapping.

CRM Sync Systems

Automatically push contact history, tags, and status updates directly to HubSpot and Salesforce.

Bi-directional contact syncing, custom fields sync, action mapping, and error reporting.

Shopify Native

Trigger automated cart recovery alerts, order statuses, and invoices immediately.

Pre-built trigger flows, discount injection, and checkout conversion tracking metrics.

WooCommerce Sync

Fully integrate with WordPress WooCommerce to map customer transactions and checkout logs.

Webhooks for checkout changes, customer tags sync, and coupon triggers.

REST API & Webhooks

Programmatically fire templates, retrieve conversation streams, and receive webhook triggers.

Comprehensive SDKs, authorization keys, raw payload options, and rate-limit details.

Multi-Workspace

Switch between multiple businesses, numbers, or divisions using centralized profiles.

Isolated databases, brand-specific API keys, and workspace permission matrices.

Agent Assignment

Assign incoming chats to active sales or support agents automatically using round-robin routing.

Skills-based routing, agent workload checks, and backup redirection parameters.

Multi-Agent Seat Panel

Add and configure unlimited live chat seats with individual logins and permission tiers.

Detailed agent-wise metrics, live chat takeovers, and team filters.

Analytics & ROI

Inspect broadcast read rates, CTA click patterns, conversion stats, and ROI indicators.

CSV data exports, charts builder, real-time reports, and UTM tracking parameters.

Rich Media Messaging

Send and receive PDFs, images, product catalogs, audios, location coordinates, and contacts.

Automatic media compression, cloud backups, and inline preview controls.

Role Access Controls

Enforce strict security control policies. Assign specific agent, editor, or administrator accounts.

Single-Sign-On (SSO) support, security logs, IP white-listing, and audit logs.
Workflow Builder

Automate your operations visually.

Design multi-channel triggers, conditional branches, AI actions, and database sync pipelines on an interactive drag-and-drop canvas.

Live Syncing
Trigger
Message Received

Keyword matching text

AI Decision
🧠
AI Classifier

Analyze Intent & Mood

Action
🤖
AI Auto-Reply

Deliver support document

Action
👥
Assign Agents

HubSpot lookup & route

Completed
Developer SDK

Integrate in minutes.

Connect your existing CRM systems, customer portals, or triggers using our developer-first API architecture. Support for webhooks gives you instant updates.

  • Bearer token authorization
  • Real-time webhook events
  • Meta official templates support
curl -X POST "https://api.waxei.com/v1/messages" \
  -H "Authorization: Bearer WAXEI_SECRET_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "+916362639150",
    "template": {
      "name": "cart_recovery",
      "language": "en",
      "components": [
        {
          "type": "body",
          "parameters": [
            { "type": "text", "text": "Rahul" }
          ]
        }
      ]
    }
  }'
Instant Integration

Handle Webhook Trigger Events

Subscribe to key platform events to trigger notifications, update pipelines, and synchronize data flows.

message.received

Fires whenever a customer replies, sending raw text transcripts, metadata, media files, and phone identifiers.

message.delivered

Triggered immediately when WhatsApp registers successful delivery, updating deliverability performance indices.

lead.captured

Sent when WAXEI's AI Assistant captures contact names, emails, companies, or phone data inside conversation streams.

Ready to Automate Your WhatsApp Business?

Join thousands of businesses using WAXEI to run broadcasts, automate customer support, sync CRMs, and grow revenue. No credit card required.

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